Build vs buy for customer support teams
Support tools hold promises to customers: response times, history, handoffs. A build that breaks costs more here than elsewhere, and an AI assist that holds up is worth more too.
Guides for customer support teams
Each one gives the typical answer, the open-source and paid options, the traps, and a build brief you can paste into an AI coding agent.
Workflow automation
A form comes in, a deal closes, an alert fires, and the follow-up in your other apps happens without anyone retyping it.
Project and issue tracking
Where the team's tasks and requests live, who owns each one, and what's stuck.
Helpdesk and support inbox
Every support request gets an owner and a place in the queue, instead of sitting in a shared inbox.
Other jobs the quiz covers
You get a full verdict for these too. We haven't published a guide for them yet, so the result tells you how to find the strongest existing options instead.
- An AI agent or assistant
- Docs, a wiki or a knowledge base
- A database, tracker or spreadsheet app
- Forms, intake or surveys
- Reporting dashboards
- A small internal tool or calculator
- A CRM or pipeline
- Booking and scheduling
free claude skill
Run this check inside Claude
A free Claude skill that asks the same ten questions, plots your answer on the same map, looks up real open-source and paid options for your job, and writes a decision brief you can forward. It can also sort your team's whole stack.
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free claude skill
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If it didn't, download build-vs-buy-check.zip.
To install: upload the .zip in Claude's Skills settings, or unzip it into
~/.claude/skills/ for Claude Code. Then say "should we build or buy" and name the tool.
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